All orders are packed by hand and shipped from our studio in Paris within 2–3 business days. Books are sent in rigid packaging to protect corners and covers.
Delivery times are estimates from the day your order ships and may be longer during busy periods or delays at customs.
Shipping costs are calculated at checkout from your address and the weight of your order. Every order is sent with tracking, and you'll receive a tracking link by email once it ships.
Upcoming titles ship on their release date. If your order includes both available and upcoming titles, it ships in full once the upcoming title is released, unless you ask us to split it.
Orders shipped outside the European Union may be subject to import duties and taxes, which are set by the destination country and paid by the recipient on delivery. We can't change how a parcel is declared.
If you're not happy with your order, you can return it within 14 days of delivery. Books must be unread and in the condition you received them, in their original packaging. Signed copies and special editions are final sale unless they arrive damaged.
To start a return, email us with your order number before sending anything back. Return shipping is paid by the customer unless the item is damaged or we sent the wrong title.
Once we receive and check your return, we'll refund the original payment method within 14 days. Original shipping costs are refunded only if the whole order is returned within the withdrawal period.
If your book arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
For any question about shipping or returns, write to contact@paragraph.com.